Shipping and Order Information
|$0.01 - $99.00||Flat Rate - $9.95|
|$99.01 - UP||FREE SHIPPING|
|Oversize Item Fee||$80.00|
|Truck Freight Item Fee (Commercial Address)||$125.00|
|Truck Freight Item Fee (Residential/Rural/Military Base)||$200.00|
We DO NOT ship New or Used truck toppers or fiberglass truck bed covers.
Shipping Terms and Conditions:
- Free Shipping applies only to orders that ship standard ground to addresses within the lower 48 United States.
- Oversize items or items that must ship truck freight will be subject to additional shipping charges. These charges will be applied at the time of checkout. (see chart above)
- Alaska and Hawaii are excluded from our free shipping offer. (see Shipping Non-Contiguous U.S. below)
- For orders that qualify for Free Shipping, the items must be able to be shipped by UPS, USPS, FedEx, or SpeeDee.
- We will ship your order using the shipping service or our choice. If you would like to specify a specific shipping service, then additional shipping charges may apply.
- Items that must be shipped ground freight by common carrier (not UPS, FedEx, or USPS) do not qualify for Free Shipping (unless otherwise stated).
- If you desire your item to be shipped 2nd day or overnight, please contact us by telephone, (319) 234-3544 for a shipping quote.
- Special orders DO qualify for Free Shipping, however Special Order fees may still apply.
- Clearance items DO NOT qualify for Free or Flat Rate Shipping unless otherwise stated.
Most orders are processed the same day that they are placed (if submitted during normal business hours) and will usually be shipped within 1-5 business days.
Delivery time can be up to 10 business days. (excludes holidays, and weekends)
Shipping Non-Contiguous U.S.
Truck Outfitters Plus.com will ship to Alaska, Hawaii, Puerto Rico, and APO addresses, however there will be additional shipping and handling charges that will apply. These shipping rates will be added at the time of checkout. Truck Outfitters Plus only ships packages up to 10 pounds outside the contiguous U.S. If your order exceeds this weight limit you will receive a warning during checkout.
Items marked as "Oversize Item" do not qualify for Free Shipping. An oversize fee will be added to the order at the time of checkout. (see chart above).
Truck Freight Item:
Items marked as "Truck Freight Item" do not qualify for Free Shipping. Additional shipping for this item will be added at the time of checkout (see chart above).
It is best to have these items delivered to a commercial address, if possible.
These items can only be shipped to a residential or commercial address, no PO boxes or APOs.
Truck Freight items generally require a longer delivery time (10-15 business days).
These items cannot be shipped outside of the lower 48 states.
Shipping Rates (Canada):
Shipping is calculated by weight. We will ship orders with a weight below 10 pounds to Canada. If your order exceeds 10 pounds, you will see a warning during the checkout process.
FEDEX / UPS / USPS / SPEEDEE (Speedee ships to midwest states only)
All orders will ship ground. Delivery time is usually 3-7 business days.
Express shipping is available (phone in orders only). Call 319-234-3544 for actual shipping rate.
Order On-line or by Phone
When you place an order, either online or by phone, make sure you give the most accurate information about your vehicle application. We can only send the you the correct parts based on the information that you give us at the time of your order. We will not be responsible for miss orders do to wrong information. If the wrong information is given to us, the customer is responsible for all return shipping and reshipping of the miss ordered items. If the right information was given and the wrong part was sent, we will take action to correct the problem.
By Credit card: We accept the following credit cards:
- American Express
- PayPal (online only)
If you feel more secure ordering by mail you can do so by:
- Simply add all desired items to the shopping cart and proceed to the check out.
- Fill out the form completely (excluding credit card information)..
- Print the completed form.
- Mail the form along with Check or Money Order to:
Truck Outfitters Plus
3435 Lafayette Rd.
Waterloo, Iowa 50707
Note: If you pay by Money Order, your order will be processed immediately. If you pay by Check, your order will be processed once the check has cleared.
Most products will be shipped within 24-48 hours of order placement. Some products require additional lead-time. We will do everything we can to make sure you receive your product as quickly as possible. We have distribution centers all over the United States which helps to get your order to you as soon as possible.
Since we ship our products through different distribution centers, we must go through them to get any tracking information.
This process takes time, so we ask that you:
Once an order ships it's status will be updated online and tracking will be posted to your account. A tracking number should also be e-mailed to the provided e-mail address.
Although most items listed on our site are available, there are times when an application is special order. When an item is special order we will contact you to notify you of this. There is a $10.00 special order fee and additional shipping will be added. Special orders must be paid in full before the item is ordered. Special orders are also not returnable.
Guaranteed Safe & Secure Ordering
Our site uses secure line technology to guarantee your order is protected from loss, misuse and alteration of any information that is collected from you at the time of ordering. All credit card information uses SSL (Secure Socket Layer) encryption. All personal information is encrypted so it can not be viewed by anyone but us.
We try to deliver our products in a very timely manner. With this in mind once the order is submitted they are generally processed immediately (during normal business hours). If the order is placed after normal business hours, they will be processed the following morning, which allows more time to cancel. Once the item or items have been processed and are in line to ship, they can not be canceled. If an order is not cancelled on the same business day it was placed the orders will be accessed a 5% cancellation fee (before 1 PM Central Time).
All internet purchases, whether purchased from Truck Outfitters Plus or any other internet website are subject to state and local sales and usage taxes. Truck Outfitters Plus only collects sales and usage taxes for the State of Iowa (see below for additional information). If you reside outside of the State of Iowa, Truck Outfitters Plus will not collect sales tax for your purchase. It is the customer's responsiblity to pay any applicable sales or usage taxes to their proper authorities. Truck Outfitters Plus is not responsible for the failure of the end purchaser to pay applicable sales and usage taxes.
Iowa State Sales Tax Requirements (In Accordance to The Department of Iowa Revenue)
All sales of tangible personal property in Iowa are subject to sales tax unless exempted by state law. Sales of services are exempt from Iowa sales tax unless taxed (enumerated) by state law.
State Sales Tax applies if “delivery” of taxable goods or services occurs within the State of Iowa jurisdiction. “Delivery” is the location in which ownership of product is transferred from the seller to the buyer or the location in which a service is rendered, furnished or performed. If delivery occurs in the State of Iowa jurisdiction, then state sales tax must be collected on the transaction.
Purchase Price / Sale Price: The basis for Iowa tax is the purchase or sale price of tangible personal property or enumerated (taxable) services. “Purchase price” or “sale price” means the total amount of consideration, including cash, credit, property and services, for which personal property or services are sold. All sales of tangible personal property in Iowa are subject to sales tax unless exempted by state law. The retailer must add the tax to the price of the goods or services and collect the tax from the purchaser. The retailer cannot in any way indicate that the sales tax is being “absorbed.” If sales tax is not paid at the time of purchase, Truck Outfitters Plus will notify the customer that sales tax will be charged at the time of shipping in accordance to The Department of Iowa Revenue.
State Sales Tax Exceptions: State sales tax exemption is offered to customers who are purchasing an item that is being shipped within the State of Iowa but is purchased for “resale” purposes . In order to exempt from state sales tax, Truck Outfitters Plus must be presented with the Resale Tax ID Number (may be submitted in the special instructions at the time of checkout). At no time will Truck Outfitters Plus exempt a customer from Iowa Sales Tax if the Resale Tax ID Number is not provided.
Non-FedEx UPSable Shipping Adjustments:
In the event that your order must be shipped using a ground freight carrier, we will contact you with the actual shipping cost for that order. At that time you will have the right to cancel the order and all charges will be credited accordingly.
Incorrect Shipping Address
If an incorrect shipping address has been provided to Truck Outfitters Plus.com either online or by phone, a $10.50 address correction fee will be charged to the credit card used to place the order. If the order was purchased through PayPal or by Check we ask that the address correction fee be paid before we correct it with the shipping carrier.
If the product that you receive is damaged during shipping you must file a damage claim with the shipper (ex. FedEx, UPS, etc) within 48 hours of receiving the product.
We require the customer be prepared to provide photos of any damage to the product received. A claim will be filed with the shipping company after the photos are received. Please see return policy for full instructions on damage claims.
Truck Freight Claims and Limits of Liability
The recipient agrees to inspect the shipment at the time of delivery and document all damages on the delivery paperwork/bill of lading before the driver leaves (even concealed damage). If a claim is submitted after 14 days from the delivery of the shipment, Truck Outfitters Plus.com cannot guarantee the claim will be accepted by the freight carrier, as there are limitations from the carriers as to how long after delivery a claim may be submitted. If the customer has any concealed damage, it needs to be noted at the time of delivery and a claim must be filed within 3 days of delivery. If such a situation should occur, the customer will not hold Truck Outfitters Plus.com liable. Truck Outfitters Plus will do our best to submit a claim should this situation arise but cannot guarantee the outcome. Truck Outfitters Plus.com will work to assist our customers with the investigation of freight loss or damage claims for any damage to our customers property occurring from the transportation services made available to our customers.
As the customer, you understand that Truck Outfitters Plus.com is not the actual carrier and will not refuse payment to Truck Outfitters Plus.com for any reasons relating to the disputes with freight carriers. The customer realizes that Truck Outfitters Plus.com acts as a connection on behalf of the customer to assist them in the process of their claim with the actual freight carrier. At no time can Truck Outfitters Plus.com guarantee acceptance from the freight carrier where the product has been delivered and signed for with no damage noted on the bill of lading by the customer or the delivery driver at the time of delivery, however a claim will be submitted regardless.
Products Lost In Shipping
We will handle all claims with the shipping company where the item may be lost. If the shipping company deems the package lost and the customer purchased insurance, we will ship out a replacement of the same product at no additional cost. We will only ship out a replacement if the shipping company claims the item was lost.
If the customer did not purchase "Signature Required" before the order shipped, then the customer assumes all responsibility for any claim that has been denied by the shipping company where the package was left at an unattended residence.
Information on this page is subject to change without notice.